Make a claim

What to do if you have an accident

Take a few minutes to read through this handy checklist. If you're ever involved in an accident, this list will help you when you come to make your claim.

Don't drive away

• You must stop if any other person or animal has been hurt or if there is any other damage.
• Make a note of where you are.

  
Ask for contact details

• Get names, addresses and phone numbers of any drivers, passengers in your or the third party’s car, or pedestrians involved, and any witnesses.

  
Ask for insurance details

• Ask the other drivers involved for their insurance company and policy numbers. They are obliged to supply these under the Road Traffic Act.

   
Check other people invloved

• Check how many people are in the other vehicles involved and are there any injuries.

 
Call the police

• Call the police if anyone is hurt or the other driver leaves without giving their details. Make a note of any crime reference number if relevant.

  
Make a diagram of the accident scene

• Note the position of the vehicles involved before and after the accident.
• Note speeds, distances, road layout, road signs and any obstructions to drivers' views.
• Note where witnesses were standing.
• Make a note if the vehicle is drivable.

  
Have your Certificate of Car Insurance ready

• The police may ask for this if there is any damage.

  
Never admit blame or liability

• Never offer to make a payment for any damage.
• Tell us if other people involved accept liability.

  
Report the accident

• Even if you do not plan to make a claim, please call our claim line on 0800 210 0247 as we are here to help you.
• We can usually get all the information we need in one phone call, but sometimes we may ask you to fill in a claim form.